1. Log in to the website

Use the same email address you used to purchase the course. If you’re logged in with a different email address, log out and sign in with the correct one.

​

2. Reset your password if needed

If your password isn’t accepted, select Forgot password? on the login screen. Enter your purchase email address and follow the instructions in the password reset email.

If the email doesn’t arrive, check your junk or spam folder.

​

3. Open your training portal

Open the For Practitioners drop-down menu and select the correct portal:

• May Training Portal for the May course.

• September Training Portal for the September course.

​​

4. Access your course

In your training portal, scroll down to Access the Course Here and click on your course to open the programme.

​

5. If that doesn't work, try accessing it through 'My Programs'

If you can’t access the course through your training portal, make sure you’re logged in, then click the drop-down menu in the top right-hand corner of the website.

​

Select My Programs to see all the programmes you’re subscribed to, then click on your course.

​

6. Try another device or browser

If you’re using a phone, try accessing the course on a laptop or tablet instead. If you have Google Chrome available, try opening the website in Chrome too.

​

Still having trouble accessing your course?

Please complete the form below, giving us as much detail as possible, including:

• The email address you’re trying to log in with.

• The device and browser you’re using, such as an iPhone with Safari or a laptop with Chrome.

• Which course you’re trying to access and what happens when you try.

 

Please upload screenshots of what you can see, including any error messages, so we can help you resolve the problem.