Booking Terms and Conditions
Privacy and Sharing of Information
As part of the General Data Protection Regulation (GDPR) Aspire Homeopathy is legally required to obtain consent from all patients regarding how we contact you. By acknowledging these terms and conditions you give consent to be contacted via post, email or phone. You further consent that Aspire Homeopathy can hold your personal and health data. This personal and medical information is confidential and will only be disclosed to third parties with my permission. I understand my personal information is used to analyse the conditions for which I have consulted you and to prescribe remedies and other therapies.
Consultations are not recorded unless by prior agreement with you. Please note that I do not consent to patients or visitors recording consultations without prior agreement. Virtual consultations will take place from a private space to ensure confidentiality. Please enable this to be mutual.
I am fully trained, insured and a registered member of the Society of Homeopaths. Registered Homeopaths are obliged to practice within a strict ethical framework and client confidentiality. However, confidentiality may be broken only if a patient is deemed a risk to themselves or others.
Current Medication
Many clients come with a list of pharmaceutical drugs they would like to stop taking. It is our policy that you must consult with your GP before withdrawing any medication and should never suddenly stop taking medication without ensuring it is safe to do so.
Return to Health
In the case of consultations for chronic health complaints (symptoms which have lasted more than a couple of months) we will aim meet every 4 to 6 weeks for our follow-up consultations online or, phone to assess your progress regularly. We will work together in consultations in assessing and monitoring your progress and making changes to your treatment as and when necessary. Individual vitality, lifestyle, diet and environment, mental and emotional well-being, and the length of time (chronic) between when your complaint started and when you sought treatment will all have an impact on the speed of your recovery to well-being.
The majority of people using Homeopathy enjoy a very positive experience and we hope you find your treatment beneficial. If, for any reason, you are not happy with your treatment, or wish to discontinue treatment please let me know.
Payment Procedures
Please make payment before consultation by bank transfer (if consultation is online video or telephone). You should receive an option to do this when booking your appointment.
Account Name: Aspire Homeopathy
Sort Code: 04-00-03
Account Number: 4634 5552
Cancellation Policy
Your appointments and well-being are very important to me. When you book your appointment, you are holding a space in my calendar that is no longer available to my other patients. As such, we respectfully request 48 hours notice for any cancellations or changes to your consultation. Patients who provide less than 48 hours notice, or miss their consultation without cancelling, may be charged in full. In unforeseen circumstances, please get in touch.
If you need to cancel or make changes to your appointment, please contact me via email 48 hours prior to the appointment time. I will then return your email as soon as possible.
Contact
If you have any queries or need homeopathic advice between consultations please contact me at info@aspirehomeopathy.com
I will endeavour to get back to your as soon as possible within my working hours. If you need urgent Homeopathic advice and are not able to contact myself, please contact the Homeopathic Helpline 09065 343404 (calls charged at £1.55 per minute). In a health emergency you should contact your GP or A&E department.
Thank you for reading and agreeing with the clinic guidelines.
Catherine Nicholls, Aspire Homeopathy, 07725 029977, info@aspirehomeopathy.com
Website Privacy
Last updated: June 2026
Aspire Homeopathy is committed to protecting your privacy and handling your personal information responsibly, transparently and in accordance with UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information is collected through this website, how it is used, and your rights regarding your personal data.
Who I Am
This website is operated by Aspire Homeopathy.
For the purposes of data protection legislation, Aspire Homeopathy is the data controller of the personal information collected through this website.
If you have any questions about this Privacy Policy or how your personal information is handled, please contact:
Email: info@aspirehomeopathy.com
What Information I Collect
Depending on how you interact with the website, I may collect and process the following information:
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Name
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Email address
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Telephone number
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Postal address (if provided)
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Information submitted through contact forms, course enrolment forms, booking forms or email correspondence
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Information relating to purchases, bookings, memberships or course registrations
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Marketing preferences and subscription choices
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Technical information including IP address, browser type, device information, pages visited and website usage data
How Information Is Collected
Information may be collected when you:
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Complete a contact form
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Submit an enquiry
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Enrol on a course or programme
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Purchase a product or service
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Subscribe to receive emails or updates
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Contact Aspire Homeopathy directly by email
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Browse the website through the use of cookies and analytics technologies
How Your Information Is Used
Your personal information may be used to:
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Respond to enquiries
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Provide services, courses and programmes
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Process bookings and payments
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Provide access to practitioner portals, course materials and training sessions
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Communicate important information relating to products or services you have purchased
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Provide customer support
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Improve website performance and user experience
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Maintain records required for legal, accounting and administrative purposes
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Send marketing communications where you have provided consent
You will only receive marketing communications if you have actively chosen to receive them. You can unsubscribe at any time by using the unsubscribe link in any email or by contacting Aspire Homeopathy directly.
Lawful Basis for Processing
Under UK GDPR, personal information is processed on one or more of the following lawful bases:
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Consent – where you have given permission to receive marketing communications or provide information through website forms
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Contract – where processing is necessary to provide a service, course, programme or product you have purchased
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Legal Obligation – where information must be retained for tax, accounting or legal purposes
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Legitimate Interests – where processing is necessary to operate, improve and protect the website and business
How Information Is Stored
This website is hosted on the Wix.com platform. Wix provides the online platform used to operate Aspire Homeopathy and Aspire Academy.
Information may be stored through Wix's secure data storage systems, databases and applications. Data is stored on secure servers protected by appropriate technical and organisational security measures.
Information may also be processed by trusted third-party providers where necessary to deliver services, process payments, manage email communications or analyse website performance.
Sharing Information
Personal information will never be sold or rented to third parties.
Information may be shared with trusted service providers where necessary to operate the website and deliver services, including:
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Wix
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Payment providers
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Email marketing providers
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Analytics providers
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Professional advisers where legally required
These providers only receive information necessary to perform their services and are required to handle it securely and lawfully.
Cookies and Analytics
This website uses cookies and similar technologies to improve your experience and understand how the website is used.
Cookies may be used to:
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Remember your preferences
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Support website functionality
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Measure website performance
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Analyse visitor behaviour
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Improve website content and user experience
The website may use services such as Google Analytics and Wix Analytics.
Where required by law, you will be asked to consent to non-essential cookies before they are placed on your device.
You can manage your cookie preferences through the website cookie banner or your browser settings.
How Long Information Is Retained
Personal information will only be retained for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes and enforce agreements.
When information is no longer required, it will be securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
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Request access to your personal information
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Request correction of inaccurate information
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Request deletion of your personal information
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Request restriction of processing
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Object to certain types of processing
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Request transfer of your personal information where applicable
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Withdraw consent at any time
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Lodge a complaint with Aspire Homeopathy and, if necessary, with the Information Commissioner's Office (ICO)
How to Make a Complaint
If you have any concerns about how your personal information has been collected, used or handled, please contact Aspire Homeopathy in the first instance so that the matter can be investigated and resolved wherever possible.
You can submit a complaint by:
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Emailing: info@aspirehomeopathy.com
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Using the contact form available on this website
All complaints will be acknowledged within 30 days and investigated without undue delay.
If you remain dissatisfied following the outcome of your complaint, you have the right to contact the Information Commissioner's Office (ICO).
Information about the ICO can be found at: https://ico.org.uk
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in legal requirements, services or business practices.
Any updates will be published on this page and will take effect immediately upon publication. The latest version will always be available on this website.